Reservations of accommodation are accepted at the Hengell 26 Caravan at Quay West Holiday Park subject to the following terms and Conditions of Hire.

1. Contract :The renting agent  will act on behalf of the caravan owners and all bookings will form a contract between the Hirer and the Caravan owners. 
2. Bookings: Upon receipt of your enquiry by email or telephone, a cottage can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled. Any late booking payment by cheque must be made at least 14 working days before occupancy otherwise online credit card payment must be made by arrangement. 
3. Payment: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Where payment in full has not been made by this date, we reserve the right to cancel the booking and re-advertise the holiday.  If a holiday is cancelled within 28 days of the holiday, then there will be a refund (see 29) only if the caravan owner is able to re-let the caravan for that week.
4. The caravan will be available to the hirer during the period shown on the confirmation letter from the agent.
5. The caravans sleeps a maximum of 6 people and at no time must this be exceeded. 
6. The caravan is only available for rent by families and responsible couples. Quay West Holiday Park will not allow all male or all female parties.
7. No pets allowed
8. External factors: West Wales Caravans has no control over, and cannot be held liable for external factors that could possibly affect a Holiday such as the weather, local traffic, local events, neighbours, children playing, electricity, gas and water supply  and  the vagaries of television and mobile phone reception, or any financial losses incurred as a result of external factors. West Wales Caravans cannot be held responsible for problems associated with any services provided by Quay West Holiday Park.
9. Strictly NO SMOKING inside caravan. However smoking is permitted on the outside patio area. 
Please discard carefully.
10. Accommodation Prices listed exclude optional entertainment complex passes (these are available from the Quay West Holiday Park office )
11. The area surrounding your hire caravan must be kept clean and tidy at all times. 
12. Clothes are to be dried on the airer provided and at no time are they to be dried over heaters and clothes lines are not to be erected.
13. Tents are not allowed between caravans.
14. Park speed limits must not be exceeded.
15. In the event of behaviour likely to cause offence or damage to other users of the facilities, the park management reserves the right to remove any offenders from the park without redress. 
16. All persons using the entertainment complex must honour the Quay West club rules. Membership is discretionary and may be withdrawn at any time by the park management. Daily and weekly passes are available from main reception.
17. Please keep noise to a minimum and show consideration to other caravan owners and occupiers at all times.
18. Litter and refuse must be disposed of in the designated areas provided by the park.
19. Ball games are to be played in designated areas and not between caravans.
20. No motorcycles are allowed on the park without the express written permission of the park manager. 
21. Please remove all dirty footwear on entering the caravan.
22. Do not disarm smoke alarms. Press hush panel located on the alarms themselves should they be activated during cooking activity.
23. All electrical and domestic goods and heaters, must be switched off upon leaving the van.
24. Sheets, pillow cases, duvet covers and other linen items are not provided.
25. Park rules apply at all times.
26. Cars may be parked on the designated parking area. Please avoid parking on the grass. Use designated overflow car parks provided by the park. 
27. Caravans must be vacated by 10.00am on the day of departure and please time your arrival to be not before 4.00pm. 
28. The caravan must be left clean and tidy at the end of your stay. If you do not have time to clean the caravan, an additional charge of £30 may be made to the person booking subsequent to your holiday.
29 Refunds: Any cancellation following payment of a deposit or balance is subject to a £20 administration fee. If cancellation occurs for any reason within 28 days of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) West Wales Caravans will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the administration fee. If the agents are unable to re-let, then the agents shall be entitled to retain all payments already made. We advise guests to arrange cancellation insurance with the insurer of your choice to cover such an eventuality. 
30.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact West Wales Caravans immediately if any problem arises so that it can be speedily resolved. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

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