Reservations of accommodation accepted at privately
owned caravans and
lodges on this website
are subject to the following terms and Conditions of Hire.
1. Contract :all bookings will form a
contract between the Hirer and the caravan owner. Any questions about a specific
caravan regarding transfer of dates or refunds due to Covid-19 lockdowns etc.
must be directed to the owner of the caravan.
2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. No hen or stag parties permitted.
3. Bookings / Deposits / Payments : Upon receipt of your booking form by email or telephone message, a cottage can be provisionally booked. A part payment deposit is made by PayPal or card, or can be paid by cheque .Bookings are not shown online until the deposit is paid. We strongly suggest that the Hirer establishes communication with the caravan owner to confirm their booking as soon as they receive the owner's contact details.
Deposit payments are non refundable, but will be held by West Wales Caravans and can be used again for a future booking within 6 months in the event of cancellation.
Balance payments are made to owners 6 weeks before the holiday or as soon as possible if a booking is made within 6 weeks of the holiday, by BACS online bank transfer or by cheque. Any late booking / payment by cheque must be made at least 14 working days before occupancy otherwise BACS payment must be made by arrangement. Bank or card payments from abroad will be subject to a 4% surcharge to cover currency conversion charges if applicable.
Security deposits - Some owners require a refundable security/cleaning deposit - this will be noted on the property details and is paid directly to the owner with the balance of payment., and is refunded by the owner at the end of the stay if there is no damage or extra cleaning required.
4. Damage / Extra cleaning: All bookings are accepted on the
condition that the Caravan is left in the same state of repair, order and
cleanliness both inside and outside as at the start of the holiday, should
you not have time to leave the caravan as you found it, there will be an
additional charge of £50. It is agreed that the person who made the booking
will pay for breakage and / or damage and extra cleaning over and above the
standard cleaning, if so required. All breakages should be reported to the
owners and payment made by arrangement to the owners. Minor damage should be
noted in writing at the termination of the stay.
5. Sleeping Capacity: The maximum number of people allowed is clearly stated on the particulars and extra persons cannot be accommodated under any circumstances.
6. Availability: The Hiring Contract is made on the understanding that the Caravan and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the Caravan is not available through events arising out of the control of the agents or owners, then a booking may be cancelled. All efforts will be made to provide a suitable replacement, but this is not always possible. Cancellation insurance is advised.
Sale of a Caravan: In the rare event that an owner sells a caravan or lodge after bookings have been taken, or that caravan or lodge is re-possessed, then owners will be responsible for refunding any payments already made. It is strongly recommended that hirers have adequate holiday insurance to cover any such eventuality.
7. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that the Caravan can be properly prepared for the subsequent guests.
8. Access to Caravan: The Caravan Owner or his/her agents shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
9. Pets. If a dog or dogs are permitted, this will be clearly stated in the particulars for the caravan booked. Bringing a dog or dogs to a caravan that does not accept pets would constitute a breach of contract (see: paragraph 17). Pets should have their own bedding and must not be allowed on the furniture or in bedrooms. Dogs should not be left unattended in a caravan or on a deck under any circumstances. Not all caravans will have a fully enclosed deck. Please enquire.
Many of our caravans will allow one or two well-behaved dogs to
stay, this is clearly indicated on our website. Registered assistance dogs will
be allowed in caravans where the description says that pets are not allowed as
this is a legal requirement. If you or any member of your party has a pet
allergy, we cannot guarantee that dogs, or other pets, have not stayed in your
chosen caravan, even if the owner does not allow pets, nor can we accept any
responsibility for any subsequent health reaction. It is your responsibility to
make specific enquiries before booking as some caravan owners may take their own
pets to a property.
10. Linen: If bed linen is supplied, this will be clearly stated in the particulars for the caravan booked. Duvets and pillows are provided in every caravan - Some caravans do not provide these for 2021 due to Covid-19 . If this is the case it will be stated in the individual caravan details.
11. Statutory regulations: The owners of each caravan will be responsible for complying with all applicable Statutory Regulations and Discrimination Acts affecting customers, the caravan, and its equipment,
12. Smoking: Smoking is not allowed inside any Caravan. If guests wish to smoke on the deck or in the garden area, then they should not leave cigarette litter on the premises. Smoking inside a caravan constitutes a breach of contract (see: paragraph 17).
13. Special Needs: If the Hirer has special requests or needs, the Hirer is responsible for advising West Wales Caravans at the time of booking, although West Wales Caravans cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the Caravan is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided.
14. Barbecue: The use of a barbecue on a timber or plastic deck is not permitted unless the owner of the caravan provides a gas barbecue for the use of the Hirer.
15. Safety: While every attempt is made by owners to
ensure your safety during your stay, please be aware that steps and decking can
be slippery in wet or icy conditions, and that your use of the deck at this time
is at your own risk.
16. Cancellation by guests more than 8 weeks before the holiday: Any deposit is not refundable, but can subsequently be used as a deposit for a future holiday booked with West Wales Caravans and booked within 6 months from the date of cancellation.
Cancellation by guests within 8 weeks of a holiday: If cancellation occurs for any reason within 8 weeks of the start of the holiday, the Hirer should advise West Wales Caravans immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) West Wales Caravans will attempt to obtain a replacement letting, and if such a letting is obtained, then the owner will refund to the Hirer any monies paid less the deposit - which can subsequently be used for a future booking at the same caravan if available. If West Wales Caravans are unable to re-let, then the owners of the caravan shall be entitled to retain payments already made. We advise Hirers to arrange cancellation and holiday insurance with the insurer of their choice to cover any eventuality.
Non payment of balance: In the event of a balance of rental payments not being made by the due date, and when the Hirer makes no request for additional payment time, the holiday dates will be re-advertised, no refund will be given. We advise hirers to arrange cancellation and holiday insurance with the insurer of their choice to cover any eventuality.
Closure of a holiday park: In the very unlikely event that a
Holiday Park closes for any reason, then guests will be offered alternative
dates. If this is not possible, then a full refund will be
17: External factors: West Wales Caravans and the caravan owners have no control over, and cannot be held liable for external factors that could possibly affect a Holiday such as severe or unexpected weather, local traffic, local events, neighbours, children playing, electricity, gas and water supply and the vagaries of television, broadband and mobile phone reception, or any financial losses incurred as a result of external factors.
18. Breach of contract: If there is a material breach of any of these conditions by the Hirer or any of their party, the Owners reserve the right to re-enter the Caravan, and / or end the letting and require the Hirer and their party to leave immediately without refund.
19.Complaints: Every effort has been made to ensure that Hirers have an enjoyable holiday. If however, the Hirer has any cause for complaint, then they must contact the caravan owner immediately any problem arises so that it can be speedily resolved. The caravan owners cannot subsequently consider any complaints or enter into any correspondence about a complaint unless this procedure has been followed.
20. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.
21. Cleaning and maintenance of the Caravan - West Wales Caravans act only as booking agents and have no responsibility for the cleaning and maintenance of each Caravan. This is entirely the responsibility of the owners and all questions regarding cleaning and maintenance should be addressed to them.
22. Liability: West Wales Caravans acts as agent for the caravan owners and cannot accept any liability for any shortcomings or defects within, outside, with the contents, or other facilities ancillary to the caravan. Further West Wales Caravans cannot accept any liability for any act, or omission by the owners or anyone acting on their behalf. West Wales Caravans do not have any liability for loss or damage arising from the owners breach of contract, negligence or misrepresentation. The Hirers contract is directly with the owner (see paragraph 1)
23. Entertainment /Activities passes - Prices shown are
for accommodation in the caravan only and do not include optional charges for
other park facilities. Passes can be obtained from the Quay West office
following arrival - prices will vary according to dates of holiday.
Note: West Wales Caravans relies on information submitted to us by the holiday Caravan owners and we publish it in good faith. Visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. Information given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information. Prices displayed may be subject to confirmation by the owner, and in the event of incorrect pricing or other incorrect or misleading information, any deposit payments made will be promptly returned to the customer.
All the information published is reviewed and approved by the holiday Caravan owner prior to publishing. In the unlikely case that you find there has been an inaccurate description of a Caravan then please contact West Wales Caravans and we will amend it.
Terms and Conditions © West Wales Caravans 2012
Information we collect
To complete your booking, you must provide us with certain information (which you may have authorised Paypal to provide if using their service), such as your name, email address, postal address, payment information and the details of the holiday you are booking.
Advertisers contact information is posted on our New Quay website with the full agreement of the advertisers.
Why West Wales Cottages and West Wales Caravans needs your Information and how it is used.
We rely on a number of legal bases to collect, use, and share your information including:
• as needed to provide our services, such as when we use your information to complete a booking and to provide customer assistance:
Information Sharing and Disclosure
Information about our customers is important to our business. We share your
personal information only with PayPal through whom deposit payments are
often made, and the owners of the cottage or caravan that you are booking as
you will need to contact them to complete payment, arrange arrival times and
request property information.
No customer data is stored on our websites or in the cloud.
Compliance with laws.
We may collect, use retain, and share your
information if we have a belief that it is reasonably necessary to: a)
respond to a legal process or to government requests; b) enforce my
agreements, terms and policies; c) prevent, investigate, and address fraud
and other illegal activity, security, or technical issues; or d) protect the
rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information.
• Object. You can object to a) our processing of some of your information based on our legitimate interests.
• Complain. If you reside in the EU and wish to raise concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection West Wales Cottages or West Wales Caravans are the data controller of your personal information, If you have any questions or concerns, you may contact us at firstname.lastname@example.org. Alternatively, you may write to us at:
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